IndiGo chaos in numbers: 5.86 lakh bookings cancelled, refunds touch ₹569.65 crore; baggage backlog at 4,500
IndiGo has processed a high volume of cancellations, issuing refunds for more than 5.8 lakh bookings between December 1 and 7. The total cost of these refunds was: ₹569.6 crore.
Overall the airline refunded a total of ₹9.5 lakh ₹827 crore between November 21 and December 7.
So far, approximately 4,500 of the total 9,000 bags have been returned to passengers. IndiGo expects to deliver the remaining baggage within the next 36 hours.
Flight operation status
According to the statement made by the Ministry of Civil Aviation, IndiGo plans to operate 1,802 flights covering 137 out of 138 destinations on Monday, December 8. According to the statement made by the Ministry of Civil Aviation, IndiGo MOMENT.
Disruptions appear to be easing as the number of flights operating increases compared to the previous day, when the airline targeted 1,650 flights.
The airline continues to work to stabilize its network amid ongoing mass cancellations and delays in flight operations that have left thousands of passengers stranded at various airports for the seventh consecutive day.
IndiGo follows government guidelines
The Civil Aviation Ministry on Saturday directed IndiGo to track all luggage separated from passengers due to flight cancellations or delays and deliver it to the passenger’s residence or chosen address within the next 48 hours.
The Ministry also called on the airline to appropriately compensate passengers whose flights were canceled or interrupted. In response, IndiGo said it has extended its complete waiver of rescheduling and cancellation fees until December 15 to help ease the inconvenience experienced by passengers.
When are operations expected to fully stabilize?
In a statement issued on Sunday, IndiGo said it expects to stabilize its operations by December 10.
According to the Directorate General of Civil Aviation, the “root cause” of the widespread disruption was attributed to the airline’s failure to make “adequate arrangements” to meet revised personnel, tenure and staffing requirements under the new FDTL rules.
Indian authorities had previously increased the weekly rest period of crew members by 12 hours from 36 hours to 48 hours. However, this policy was later withdrawn by the DGCA due to the worsening situation in air travel.
