Cockburn ARC introduces fees for visiting physiotherapists
Cockburn ARC users who want to bring their own physiotherapist now have to pay to do so.
Since September 15, physiotherapists who are not part of Cockburn ARC’s Lifecare, Rehab or Revive memberships have to purchase a physio convenience pass for $8.40 when accompanying clients to the gym or aquatics areas.
This increases costs for people on the National Disability Insurance Scheme, City of Cockburn council was told at its meeting on October 14.
Previously, external physiotherapists could use the center free of charge while accompanying clients.
Matthew Woodthorpe told the council the cost was roughly doubled for NDIS participants who brought their own physiotherapist.
“The only long-term option right now is a three-month lump sum payment for rehab memberships,” he said.
“Many other centers report allowing free access to a physical examination if they accompany a client.”
City manager community and space Kylie Johnson said the number of physiotherapists conducting multiple client sessions each day impacted space availability for general members and casual users.
“The revised entry process ensures increased client safety through equal access to paying users, improved management of common areas and equipment, and formal registration of physiotherapists,” he said.
Some facilities offer free access to physiotherapists accompanying patients, while others charge them, Ms. Johnson said.
“The two most similar centers in the City of Joondalup and the City of Armadale also impose a fee,” he said.
“Given that Cockburn ARC is one of the busiest sites in Western Australia, the approach taken reflects a balanced approach between operational sustainability and equitable access for all users.”
Mr Woodthorpe said that after he put forward his questions the council offered support in issuing a Companion Card and contacting his physiotherapist to pay the fees.
Disabled people with a Companion Card can bring a carer with them to Cockburn ARC and the carer will not be charged an entrance fee.
“It is certainly appreciated but eligibility for Companion Cards may not be possible for everyone and fees may still be applied to participants if no agreement can be reached,” Mr Woodthorpe said.
Ms Johnson said the council understands everyone’s circumstances are unique and navigating the NDIS can be difficult, but if a participant is not eligible for a Companion Pass and no agreement can be reached with their provider, standard charges will apply.
“In such a case, participants may wish to explore alternative options, such as working with a physiotherapist they already have an agreement with, or working with one of the physiotherapists based in the field,” he said.
“Whilst staff aim to assist where possible, it is the responsibility of each individual or provider to organize access in accordance with Cockburn ARC terms and conditions.
“The City will continue to work with physical therapists and community stakeholders to ensure service delivery remains accessible, safe and responsive to community needs.”
Accessible equipment at Cockburn ARC includes two Invictus Active Smart Trainers for wheelchair users, a portable wheelchair scale, a portable wheelchair Fusion Wheel and three Platypus Pool and Wet Area water wheelchairs which are available for free hire.
