From insurance to attrition rate: Zomato’s Deepinder Goyal answers six questions about gig workers
Deepinder Goyal, founder of Eternal, Zomato’s parent company, answered six important questions about workers working during the New Year’s Eve strike, from insurance to attrition rates and more.
Following a series of tweets debunking the true state of gig workers in the industry while also acknowledging scope for improvement, Goyal answered six key questions about the gig economy to help put users’ minds at ease.
Responding to an X user’s questions about workers demanding better wages, safer working conditions and social security benefits, Goyal assured that everyone has two insurance policies and reiterated that delivery drivers are not penalized for being late.
Check out what Deepinder Goyal had to say:
“Yes, everyone has health and life insurance,” said Goyal, adding that temporary work is not a permanent job, so there is no career progression in the profession.
“Career progression for an unskilled job? This is not a permanent job for anyone. Most people do it for a few months out of the year and move on to a more permanent job,” he shared.
“The attrition percentage is 65% in one year, which shows that this is truly a ‘job’ and not a permanent job for anyone,” he added. Attrition rate is the percentage of employees who leave the company.
Goyal also clarified that “anyone who has a valid driver’s license and clear background check can work in the workplace.”
“If they don’t deliver on time, nothing happens,” Zomato’s founder said about the 10-minute delivery system. “If they don’t deliver on time, nothing happens. We understand that most of the time things go wrong.”
Following up on his previous tweets, the user asked why deliveries were taking 10 minutes when the dark shops were only 2 km away. To which Goyal responded: “I agree. It takes less than 10 minutes. But delivery partners drive safely and sometimes get stuck in traffic in busy neighborhoods.”
Gig workers’ strike
The Gig and Platform Service Workers Union (GIPSWU) said that more than 1 lakh workers participated in the strike across 22 cities, including around 14,000 members from major centers like Delhi and Mumbai, the news agency reported. PTI.
However, Deepinder Goyal noted that Zomato and Blinkit recorded their highest ever single-day order volumes on New Year’s Eve, and operations were largely unaffected despite calls for a nationwide strike by gig workers.
The nationwide strike was announced on December 31, 2025, to demand rights regarding the welfare and dignity of gig and platform workers in India.
