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Tesla’s chief designer accidentally smashed a $61K Cybertruck’s ‘armor glass’ window with a metal ball. Now he says it was a ‘great marketing moment’

  • During the 2019 launch Tesla’s Cyber ​​Truck, The company’s chief designer, Franz von Holzhausen, threw steel balls at the truck to demonstrate its durability, but instead broke two windows. In an interview, von Holzhausen said that this setback became a “great marketing moment”. Tesla began selling T-shirts alluding to the crash, and CEO Elon Musk claimed the company saw 200,000 orders for Cybertrucks in the days following its launch.

Some may view Franz von Holzhausen’s accidental destruction of the Tesla Cybertruck window as a mistake; von Holzhausen instead prefers to call it the “great breast”.

During the unveiling of the Tesla Cybertruck in 2019, the company’s chief designer, von Holzhausen, threw steel balls at the vehicle to show that the windows, which CEO Elon Musk said were made of “armored glass”, were indeed extra durable. But windows broke down unexpectedlyMusk had to give the rest of his presentation about the new truck while standing in front of the damaged car. Tesla’s shares fell more than 5% the next day.

While the incident may have seemed like an omen that the Cybertruck was poised to fail, the failed demonstration actually opened an opportunity to shed light on the new model, von Holzhausen said. report with Tesla Club Austria It was published earlier this year.

“It was one of those Murphy’s Law kind of things where something bad happens, but it turned out to be a great meme,” von Holzhausen said, referring to the phenomenon that something can go wrong, usually does. “And I think, weirdly, we don’t do marketing, but it turned into a great marketing moment.”

“It wasn’t an expected moment, but you have to go with it in that moment,” he added.

After the vehicle was revealed, Musk shared a post. video Open X Von Holzhausen fired a steel ball at the Cybertruck model before it was launched, its windows withstanding the force of the shot with no visible damage. The video received more than 6 million views within three days of its release.

To guess We have some improvements to make before production haha,” Musk wrote.

Days later, Musk announced the success of the Cybertruck launch and said that Tesla had achieved this success. More than 200,000 orders for vehicle. Tesla doesn’t disclose Cybertruck numbers when reporting earnings, instead grouping them with the Model S and X; The company recalled nearly all Cybertrucks that hit the road earlier this year due to a problem an outer panel can be separated and this is only approximately 46,000 vehicles.

Despite Musk’s pre-order optimism, the Cybertruck’s inauspicious launch was a sign of things to come for the vehicle. Although Musk initially boasted that the truck would sell for just $39,900 with an expected launch in late 2021, the Cybertruck faced years of delays and hit the market in November 2023 with a price tag of $60,990.

Tesla tried to repair the broken glass accident with a vehicle. $45 t-shirt sold out on the website, but the brand was undergoing an improvement otherwise reputation will be damaged in other parts of the internet. In particular, concerns about the security of Cybertrucks have increased. multiple recalls as a result of malfunction of the tire pressure monitoring system, as well as other problems, including those mentioned above Recall of all 46,100 Cybertrucks It was delivered back in March.

To add to the problems, numerous deaths have occurred following Cybertruck accidents. One wrongful death lawsuit After a man died in a Cybertruck that crashed and burst into flames in Houston, he claimed the truck’s safety mechanisms were faulty.

Safety concerns and recalls regarding the Cybertruck coincided with a decline in sales of the truck. Vehicle’s request remained stable last year, but Cybertrucks gathers in flocks While dealers are sifting through their inventory of unwanted vehicles throughout the summer.

Only 16,097 Cybertrucks were delivered in the first three quarters of this year. Cox Automotive dataThere was a 38% year-over-year decline as the model remained overshadowed by the beleaguered Ford F-150 Lightning. stopped in its all-electric state due to decreased demand.

Sales of the Tesla truck were so bad that Musk owned SpaceX Bought 1,000 Cybertrucks from Tesla and may purchase up to 2,000 vehicles, electric reported last week, quoting an anonymous source. xAI, another company founded by Musk earlier this year. reportedly purchased unsold Cybertrucks.

Tesla did not respond Luck‘s request for comment.

A version of this story appeared on Fortune.com on August 5, 2025.

More on Tesla:

  • Tesla touts Optimus as its next big breakthrough, but the collapse of a robot raises questions about current levels of autonomy

  • Elon Musk started working on the $1 trillion Tesla payment package. However 2 spaces It’s a harbinger of what a fiasco it could be for shareholders.

  • Elon Musk says Tesla owners will do this You’ll soon be able to text while drivingalthough it is illegal in almost all 50 states

This story first appeared on: Fortune.com

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