Security questioned after millions hit in Qantas hack

A major cyber attack, which reveals the data of millions of Qantas customer, has created serious concerns about the security of third -party systems because of concerns that the airline was targeted by international computer pirates.

On Wednesday, Australia’s largest carrier, revealed the details of the cyber incident, including one of the open marine call centers.

Approximately six million customers, some names, birth dates, e -mail addresses, phone numbers and frequent brochure numbers.

Qantas, credit card details, financial data, passport numbers or frequent brochure account information has not been endangered, he said.

However, experts warn that there may be more details about the level of exposure of customers.

“This is unknown because it is a situation that emerges,” he told RMIT’s Cyber ​​Security Research Director Matthew Warren Aap.

“We will be informed earlier about the effect of this, not later.”

Qantas first caught the wind of the attack when he first detected unusual activity on a third -party platform used by a call center on Monday.

“Qantas’s operations or the security of the airline,” he said.

“We continue to investigate the ratio of stolen data, but we expect it to be important.”

Pirates responsible for the attack were not identified, but Professor Warren predicted that a Russian gang that wanted to sell data on the dark network.

However, other cyber experts think that the attack was initiated by a scattered spider, believed to be a group of young hackers living in the United States and England.

The FBI of the United States warned that legitimate users are aiming for the airline sector by imitating multi -factor authentication and access systems.

He followed North America’s Hawaii Airlines and Westjet’s impact on similar attacks.

The distribution spider launched a ransom software attack on the retailer Marks & Spencer’s retailer Marks & Spencer to overthrow the latest, contactless payment center and online order.

In the meantime, the experts, how many Australian company provides the search centers abroad from the outsourcing, the attack is serious concerns about the security of third -party systems, he says.

“Was there a security error? Is there a risk from inside?” Prof Warren said.

In recent years, it is the last major cyber attack that influenced the Great Australian businesses.

Telco Optus was hit with a violation of 10 million old and existing customer names, birth dates, telephone numbers, E -mail addresses, and identity details for some.

Health insurer Medibank also experienced a significant violation when 9.7 million customers’ details were published on Dark Web.

“This is a new normal, we live with these global problems, Prof said Prof Warren.

“In this case, the unfortunate victim of the Australian attack.”

Qantas Group CEO Vanessa Hudson said that the company has worked closely with the National Cyber ​​Security Coordinator, Australian Cyber ​​Security Center and independent private cyber security experts.

Iz We sincerely apologize to our customers and we are aware of the uncertainty that this will cause. ”

“Our customers trust us with personal information and we take this responsibility seriously.

“Today we communicate with our customers and our focus is to provide them with the necessary support.”

A special customer support line has been created to provide the latest information to customers.

A E -POSTA was often sent to the brochures, Mrs. Hudson, who explained that the attack was exposed to some customer data, but that they guaranteed them.

Customers were asked to change their passwords and include multi -factor authentication in the accounts.

After the announcement of the Shares of Qantas fell approximately 3.6 percent, but they healed by about 2.4 percent in the afternoon.

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