Council told saying ‘we are sorry you felt the need to complain’ to tenants is insincere
After a London Council accused them of blaming them of the residential Ombudsman, the inhabitants changed the way of apologizing, saying, iz We are sorry to feel the need to complain. ”
The guard found that the expression and tone of Camden Council’s apology and tone “took responsibility for the residents to take action instead of the Council”.
According to the local democracy reporting service, the Council confirmed that it stopped using the statement and instead responds to complaints from social housing tenants: iz Thank you for your complaint. [XXX] And for taking the time to express your concerns. ”
The report follows the 2023 investigation, which determines the failures repeated by the social housing provision of North London.
This contained a broken elevator, which meant that a man with arthritis was forced to climb the stairs in the council block until he moved to a new house.
Another report of the government’s social housing regulator found that they could not act on serious fire risks and caused “potential damage” to the inhabitants.
Ombudsman said that on their websites, landlords should apologize to the residents.
“The apology should include the reason for the apology, and avoid changing the crime or avoid using a passive, uncertain or condescending language.”
Council, chronic inadequate investments, affordable home shortage and aging social housing stock in the coming years, the tenants expect to continue to receive a large number of complaints, he said.
In recent years, however, they have said that they have made significant developments including starting a new repair system, changing the way of monitoring jobs, and more personnel training.
The resident satisfaction was reported to healed at the beginning of London at the beginning of London and below the national average.
Camden shows that the last data from the district has the fourth highest waiting list in the center of London.
Although London is one of the largest social housing providers, it is believed that 70 percent of families live in serious crowded conditions, and the Council announced in January this year that it has invested £ 2.3 billion in the housing strategy.
