TONY HETHERINGTON: I booked business class seats – but KLM’s flight had none!
Tony Hetherington, Sunday’s ACE researcher, struggles with the reader corners, released behind the closed doors for those left from the pocket and shows the truth that wins victory. Find out how to communicate with it below.
I am writing: My wife and Ben Glasgow paid £ 764 to book Business Class Flights with KLM to Amsterdam.
On the return journey, he changed the KLM plane to one without Business Class and sat down with six rows of us.
On the day we returned on June 17, I put a KLM claim, but I am completely ignored.
Tony Hetherington Answers: Although the great owner is now a French state, KLM – Royal Dutch Airlines – is still fair to say that it is a large operator with a worldwide reputation. You are a regular passenger who is considered a ‘flying blue’ member who should come by KLM with privileges. Nevertheless, while dealing with you, an unreliable bucket shop did not behave better than the shop.
You made a reservation of adjacent seats for a return flight from Amsterdam, but you have been told that you were sitting separately when you check. The staff eventually announced that KLM could not provide their own planes. Instead, the flight of the Netherlands to the low -cost airline of KLM’in transavia transuted.
Don’t go anywhere: on the return journey from Amsterdam to Glasgow, KLM changed the plane to one without business class
At the airport, you refused to enter the KLM Business Class Lounge, because of course you have been reservation on a Transavia flight. And when you reach the asphalt to ride your flight, you saw that the plane was neither KLM nor Transavia, but an Eastern Airways plane, a small company near Grimsby.
When you got home, you completed a online complaint form and a refund request. Klm accepted it.
However, when you log in to control progress, the reference shone as ‘invalid’. You talked to a customer service member who promised to chase this, but you haven’t heard more. Then you contacted me.
Klm started to treat me the same way. My first approach was ignored. Second, Klm won an answer showing that he was struggling to explain what was going on.
I told KLM that you could not explain it, I recommend you to sue. And that seemed to bring a breakthrough.
A E -POSTA from the Joe Miller in KLM Customer Service apologized for dropping you and added: ‘I confirm that the reimbursement request for the current fee difference was transferred to our repayment department.’
But days later, the same Joe Miller wrote: ‘There is nothing I can add more … I cannot offer a compensatory or commercial gesture.’
On the same day, KLM sending you a separate message: ‘Let’s celebrate you! We all wish you all happy birthday in KLM. Thank you for being a reliable flying blue explorer member. ‘
If you are willing to buy one, you have been rewarded £ 40 from a future flight. Talk about the friction of salt in a wound!
KLM did not make any explanation, but you received £ 78 last weekend. You assume that this is the difference between cabin class tickets and Business Class.
There was no note, but the message is open: Do not rely on KLM to ensure that you pay, do not trust KLM to make repayment, but do not have to fight KLM if it leaves you.
If you believe that you are a victim of financial injustices, Tony Hetherington to Financial Mail, 9 Derry Street, London W8 5HY or E -Posta Tony.hetherington@mailonsunday.co.uk. Personal answers cannot be given due to high -volume questions. Please send copies that we cannot send back the copies of the original documents that we regret.
