Govt enables GST grievance redressal on National Consumer Helpline

On Saturday, the Ministry of Consumer Affairs, Food and Public Distribution announced the activation of a special category on the Ingram Portal to address the expected consumer queries and complaints on the National Consumer Aid Line (NCH) after the application of reviews, rates and exemptions as of September 22.

The Ministry of Consumer Affairs within the scope of the Ministry, the National Consumer Aid Line (NCH) GST Council 56th meeting approved by the new generation GST reforms 2025 took this step.

“The help line will share the data and information obtained from consumer complaints under this sector with the relevant companies in order to activate it in accordance with the relevant laws, with the CBIC and other relevant authorities.
The National Consumer Aid Line (www.Consumerhelpline.gov.in) emerged as a single access point of consumers throughout the country to register complaints in the pre -ligation stage. Consumers are now complaining in 17 languages ​​(Hindi, English, Kashmir, Punjab, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assemese and Manipuri), Toll-Feer 1915 or Tumricated Greck (). This multi-channel IT platform supports multiple recording mode that provides convenience and flexibility to consumers, including WhatsApp, SMS, E-mail, Nch application, Web Portal and Umang application.