Amazon says outage was triggered by ‘software code deployment’
An Amazon facility during Amazon Prime Day in the Queens borough of New York, USA, on Tuesday, July 8, 2025.
Klaus Galiano | Bloomberg | Getty Images
AmazonThe website and shopping app were down for some users on Thursday, leaving consumers unable to make payments, access account information or view product prices.
The issue on the site escalated around 2pm, with more than 22,000 users reporting problems two hours later. down detectorA website that tracks outage reports.
It was seen that the problems were largely resolved by 20:00. Amazon said the incident was caused by “a software code distribution.”
“We regret that some customers may have experienced temporary issues while shopping,” Amazon spokeswoman Jennie Bryant said in a statement. “We have resolved the issue with software code distribution and the website and app are now working smoothly.”
Users also reported problems placing orders or viewing their purchase history with Amazon Fresh, the company’s grocery delivery service.
The problems emerged as the company’s cloud computing unit, Amazon Web Services, struggled to cope with outages after drone attacks damaged three data centers in the United Arab Emirates and Bahrain.
Iranian state media reported that Amazon’s data center in Bahrain was targeted by Iran’s Islamic Revolutionary Guard Corps because of the company’s support for US “military and intelligence activities”.
Amazon said Thursday that its cloud services were operating normally.
