Flight incident rate entirely normal, Net Promoter Score hits record high: Air India CEO
New Delhi [India]September 7 (Memorial): Air India CEO Campbell Wilson drew attention to the operations of the airline recently on Sunday and emphasized that the rate of flight incidents, even if the performance indicators such as timely performance and customer satisfaction have reached record levels.
“Our operations in the last few months have attracted significant interest both in the last few months.” He said.
He said that the airlines face a mixture of routinely controlled and unhealthy operational scenarios, but underlined the company’s commitment to transparency.
“So we’ve been more transparent than usual in reporting events and events in recent weeks, but small.”
“Every day with more than 1,200 departure – almost every minute – the Air India group may appear too much along the Air India group. However, in the context of our scale and size, the incidence rate is completely normal.”
Wilson also mentioned the performance of the airline, “In August, OTP, Air India and Vistara 2024 average of about 10 PPTs. For August, our NPs reached the highest level of 36 historical, and other performance metrics, including the incidence of such puzzles,” the new ‘best’ to be the best. ”
“We have strengthened our pre-line teams with the ability to offer e-marvels to customers in cases where a lack of service, such as incorrectly used luggage, and we are trying to expand this ability to our cabin team, which enabled customers to decide the spotlight during their journey.” He said.
“These measures, together with advanced metrics, reflect the culture and the most important brand values we built: to stay grounded, focus and act with originality and honesty, whether or not someone is watching or not,” Wilson added.
On the Network Front, he announced two uninterrupted flights between Delhi and Jaisalmer from October 2025 to March 2026.
Air India Express (AIX) is expanding with the new services of Chandigarh and Ahmedabad, and Dehradun takes its total network to 58 domestic and 17 international destination on September 15th. AIX also became an official member of the International Air Transport Association (IATA). (MOMENT)
