I was squashed in my seat by an overweight plane passenger and want a refund. I don’t care if people think I’m fat-shaming, how is this fair? SALLY HAMILTON has the solution

I could not sit comfortably on my seat on a last flight from Faro to Faro with Faro, because of the large size of the passenger. The airline apologized, but refused to return my fee.

I’m sure there will be many people who can see it as lubrication, but the truth of the issue, I paid for a seat I couldn’t sit properly. This is an issue that the airline industry needs to be corrected. The least thing he can offer me is the cost of £ 110 of the seat I can’t use properly.

AE, high Wycombe, Bucks.

Sally Hamilton Answers: Coincidentally, a few days after receiving your request for help, I was on an easy flight to Geneva, and a large structure was moved to a row of three seats by a passengers’ reservation chair next to the other passengers. As far as I can say, this customer was obtained without fuss or discomfort.

In your case, it was not an option to replace such a seat because it was full of flights. You had to endure two hours and 50 minutes, you had to spend most of the time standing behind the plane.

You told me that the officials are about your prediction and that they offer free drinks to compensate for the discomfort.

They stated that the only criterion to allow a passenger in a particular seat is that they can make the safety belt. But you explained to me how your neighbor only managed to fix it after too much huffing and bloating, and that they solved it even before the seat belt light was closed and that it was taken back to the landing. They also put his arm in their chairs and made them spread more to your area.

You said Steward was at that time and sympathized with your complaint, and you also sent me a photo that your neighbor’s body and leg invaded your seating area and forced you to crush you.

When you complained to customer service, Easyjet reunited again, but refused to repay it. He said that he received feedback and said that he would look at the situation more to improve his travel experience for all our passengers.

Like you, I was waiting for a seat reservation and I was waiting to use it, I didn’t feel enough words. For most of the journey, it is unacceptable to be disturbed on a flight to the point of not being able to sit in space. If the seating was broken and caused discomfort, it would be possible to request a refund or ask for a flight coupon. I believe that the same should be valid in your scenario.

I asked Easyjet to review your request for repayment, but stuck to his weapons, explained what the passengers in the emergency exit seats (where you and your neighbor sits) meant. This implied that your neighbor believes that he was not particularly big.

In general, larger -sized individuals demand extension safety belts – but if they do, they are not allowed to be on the output line.

However, Easyjet presented a 50 pound coupon as goodwill gesture. A spokesman said: ‘We are sorry for the experience of AE’s flight. Since we cannot guarantee that additional seats will be available on the travel day, we recommend it to customers who want multiple seats for personal comfort before the trip and make sure that the second seat will not be more expensive than the first. ‘

This guide does something to a larger customer (or any customer who needs extra space, such as someone with a broken leg), in this case does something that does not happen clearly. Still, I can see their perspectives. Want to pay for an extra seat when any substitute is free of charge during the day? But perhaps the bigger question is that the airline should not enlarge the seats, so that all passengers can be comfortable?

Anyway, I thought the £ 50 coupon fell short and I repeated it would be more appropriate to repay a ticket price to Easyjet. This time I clearly conveyed the photo by inserting your neighbor’s limbs into your field. It seemed to have pushed a heart change.

A spokesman confirmed: ‘As another gesture of the honor, we are happy to repay the price he paid for his seat.’

Marks & Spencer Package Mystery

On April 21st, I ordered four products in Marx & Spencer that cost £ 102.50. It was just before this cyber attack.

I bought three products, but not the fourth – £ 25 at the summit. Until recently, my account showed the summit as ‘waiting for Dispatch’. Now it’s disappeared. I tried to communicate with M&S at various e-mail addresses. In the store, I was given a number for customer service … This took me to a robot that didn’t understand my situation.

I was disappointed. I don’t want the summit anymore, but I want to pay back.

VP, Hampshire.

Sally Hamilton Answers: Many customers will sympathize with Marx & Spencer after the cyber attack in April. It is estimated that it costs £ 300 million to the company because it does not receive online orders for several months.

You were sympathetic to some point, but three months after ordering, your patience has exhausted. Somehow, your pre -hacking order managed to disappear in chaos.

Your main irritation was that you cannot explain your problem to the chatbots-something that many readers live in a company trying to get a message about a non-standard problem. If you were able to talk to a person on the phone, I’m sure your query will be listed in a few minutes.

On your behalf, I contacted an employee on M & S, and I am pleased to say that another human staff is looking for you soon and committed your repayment.