Lloyds customers unable to make payments due to IT glitch | Lloyds Banking Group
Lloyds Banking Group has apologized after thousands of its customers were unable to make payments or send money due to another IT failure.
Customers began noticing issues affecting several of the group’s brands shortly after 11am on Wednesday, according to Downdetector, a website that allows people to track real-time service issues and outages: Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows and MBNA.
More than three hours after the apparent outage began, some customers were still experiencing issues with the group’s mobile apps and websites.
Some customers said: required to send moneyOthers say the glitch means they can’t access their account or buy lunch or groceries.
Some of those who were in a difficult situation argued that these should be done compensated for inconvenience.
Responding to customers on the
The group issued the following statement shortly before 3pm: “All our services are back up and working. We apologize for any inconvenience and if our customers are still experiencing issues, please wait a few minutes and try again.”
This latest outage is embarrassing for Lloyds as it follows an incident in March when the banking group exposed the personal data of nearly 500,000 customers in an IT failure that left people’s payments, account details and national insurance numbers visible to other users.
Lloyds blamed this glitch on a software bug that occurred during an IT update to Lloyds, Halifax and Bank of Scotland mobile banking applications up to March 12.
This latest incident could raise further questions about customer protection at a time when banks continue to close branches and push more users towards digital banking.
