Ixigo bets on voice AI to power travel payments

“But voice AI has gone beyond this. The more common approach now is an end-to-end, multi-modal payment journey within the voice AI call. For example, if a customer misses an EMI payment, the AI ​​agent notifies them that the payment is due, sends them a payment link via WhatsApp, SMS or email, and stays on the call to guide them through the payment process if necessary,” added Gopalan.