Calls to bolster Triple Zero system after baby boy among three deaths during Optus outage
“Optus has an obligation… To give information to the authorities about what they know when they know, about the nature of a deduction – this seems like a moving feast, including going from two hours to 10 hours,” he said.
Malinauskas said that after the Optus press conference, Southern Australian police did not give the names and addresses of those who died in time until they were called Optus CEO Stephen Rue.
Malinauskas, State Health officials, the dead eight -week -old child has completed the pre -mental health controls for the family and will continue to provide support, he said.
On Friday, Rue said that the deduction was “completely unacceptable ve and that a comprehensive investigation would be realized, but would not say how long the calls for the emergency number could not take.
Orum I would like to offer a sincere apology to all customers who cannot connect to emergency services when they need them and wish the most sincere and sincere condolences to the families and friends of the people who have passed away, ”he said.
Telco may face more than 10 million dollars and other legal penalties.
Telecommunication Specialist Paul Budde.
Optus is expected to hold a second press conference in the afternoon on Saturday.
Experienced Telecommunication Analyst Paul Budde said that Optus was fined in 2023 for a triple zero failure and that he would face intense regulatory and political examination.
Budde said on Saturday, “This is the second disaster – now with the lost lives – probably will trigger a much more powerful response than the government and regulators. More strict rules, greater punishments and even structural changes are waiting for Optus’s basic infrastructure.
“However, the larger picture goes beyond Optus. This tragedy reveals systemic weaknesses in the telecom sector of Australia. Industry has been resisted in national circulation and network passages for decades and gives priority to competitive advantage according to flexibility. Now, lives, this argument is no longer unlimited.”
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Budde said that the government would be under pressure to compulse the excess and to force the real -time test of the triple zero in all carriers.
The 2024 examination of the triple zero system, known as Bean Review, proposed to establish a “triple zero hideman olan, whose only responsibility is to work.
The review also suggested that Telcos has to share real -time information with emergency service organizations and authorities. The report said that the restoration of the access to the triple zero during a deduction of fidelities is given priority or a deduction of a deduction on the effect of the system, the government or other people in the public on a triple zero call.
Budde said on Saturday, “Optus itself will be a great challenge for him to rebuild public confidence. The triple zero sacred,” he said. “Optus will not only have to apologize, but to show concrete action: the desire to cooperate in transparent inspections, surplus investments and national solutions.”
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Carol Bennett, General Manager of the Consumer Defender Group Australia Communication Consumer Action Network, said that Optus’s failure represented a “Çifte Whammy için for the company because customers cannot communicate with emergency services and no information about the deduction.
Bennett said that Optus had to be a complete investigation as to whether he complied with the triple zero obligations.
“Consumer confidence in Telcos is already at the bottom of the rock, only the second of the big supermarkets. This will only erode more confidence,” he said.
“Obviously something went wrong. Whether it is a surplus or another failure, Optus seems to not know, and this is worrying.
“This is only unacceptable and never again. The people need a quick assurance that the system will not fail in the next emergency … Tragic.”
November 2023 Network melting affected approximately 10 million customers, and thousands of people could not reach triple zero emergency services for 16 hours, and September 2022 data violation was the worst in Australian institutional history.
Last year, TELCO was made by the Australian Communication and Media Authority to pay $ 12 million for violating emergency call regulations.
An investigation by the authority found that in 2023, Optus could not access more than 2000 people during the network deduction in 2023 and could not provide 369 welfare control for those who tried to make an emergency call.
Green Senator Sarah Hanson-Yung, the party’s communication spokesman accused Optus of prioritizing his profitability at the expense of community, and called on the federal government to give Telcos more harsh fines. He argued that the federal laws regulating Telco companies may need to be overhauled.
Greens Senator Sarah Hanson-Yung, Optus said that the profit of security.Credit: Alex Ellinghausen
Hanson-Young said, “For a long time, optus made profit for security and now cost people’s lives. This is not good enough,” he said.
“Obviously, the last time was not enough to send the message of $ 12 million to Optus before sending the message that security should come before.”
Optus was the subject of a 2023 investigation after a deduction that year, and Hanson-Young, President of the Senate Environment and Communication References Committee, said he would ask for an investigation from Parliament.
“[The] The government needs to consider the faster action and the revision of these regulations. ”
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