CCI to probe IndiGo over flight disruptions, abuse of dominance
New Delhi: The Competition Commission of India (CCI) on Thursday said it will investigate complaints received regarding IndiGo’s flight disruptions.
The antitrust watchdog did not specify the nature of the competition law violation, but the complaints concerned alleged violations of Chapter 4 of the Competition Act, which deals with abuse of dominant position.
“The CCI has taken into consideration the information submitted against IndiGo in the context of recent flight disruptions in the aviation industry on various routes. Based on the initial assessment, the Commission has decided to proceed further in this matter in accordance with the provisions of the Competition Act, 2002,” the regulator said in a statement.
‘Operations have become completely normal’
InterGlobe Aviation Ltd, operating company IndiGo informed the stock exchanges on Thursday that its operations have returned to full normalcy.
“IndiGo, which has fully stabilized its operations across the network with over 1,800 flights from December 9, 2025, is slowly and carefully adding capacity and will operate over 2,200 flights today as per the revised schedule,” the company said.
“We fly to all our 138 operational destinations and maintain our normal on-time performance in line with IndiGo standards. We continue to maintain the full integrity of the revised schedule and remain committed to providing consistently reliable service to over 3.5 lakh customers daily,” the IndiGo spokesperson said.
Emailed questions seeking comment to InterGlobe Aviation on Thursday went unanswered.
Disruptions experienced IndiGo’s operations began due to shortage of available crew for flight operations after the government introduced new norms aimed at providing more rest to pilots and reducing fatigue. Many flights experienced delays or cancellations as the company had difficulty finding enough personnel to operate the flights.
The flight cancellations sparked widespread criticism of the company on social media and in Parliament, prompting the CCI to decide to investigate the matter.
Experts have warned against using antitrust law to investigate a company’s operational disruption.
Naval Satarawala Chopra, partner at law firm Shardul Amarchand Mangaldas & Co, said: “Competition law is not a comprehensive solution for every service failure. The abuse of dominance clauses to control operational failures blurs the line between sectoral regulation and antitrust enforcement. CCI must be careful not to turn competition law into a blanket service quality regulation, as this would shift its focus from protecting competition to relieving consumer dissatisfaction, ultimately harming innovation and competitive markets.” “He gives,” he said.
